2kbd Privacy Policy — How We Handle Your Data

Our Privacy Commitments at a Glance

These cards highlight our key data principles. The full policy below contains the complete and legally binding details — please read it in full.

1Introduction

2kbd ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the 2kbd website at https://2kbd.bio ("the Platform"). This Privacy Policy ("Policy") sets out in plain language how we collect personal information from you, the purposes for which we use it, with whom we share it, how long we retain it, and the rights you have in relation to your personal data. This Policy applies to all users of the 2kbd platform, including registered account holders and visitors who browse without registering.

By registering for an account on 2kbd, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please stop using the Platform and contact us at [email protected] to request closure of your account and deletion of your data.

2What Personal Data We Collect

2kbd collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect are set out below:

We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. We do not collect your bKash PIN, bank password, or any payment credentials — 2kbd will never ask for these, and you should never share them with anyone claiming to represent 2kbd.

3How We Use Your Personal Data

2kbd uses personal data collected from you for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account creation, verification, and ongoing management — including KYC identity checks required before processing your first withdrawal and at any subsequent point determined by our compliance procedures.
• Processing deposits, withdrawals, and all other financial transactions on the platform, including generating transaction records and confirming payment method ownership.
• Complying with anti-money laundering (AML) obligations, fraud prevention, and responsible gaming monitoring — including detecting unusual betting patterns, identifying self-excluded players, and enforcing deposit limits.
• Providing customer support — including responding to queries, resolving disputes, investigating complaints, and communicating account status updates via your registered mobile number.
• Improving and personalising the platform — including analysing aggregated usage data to identify popular features, fix technical issues, and optimise the platform for Bangladesh-market mobile devices.
• Sending service communications — account notifications, security alerts, deposit confirmations, and withdrawal status updates. Promotional communications (bonus offers, seasonal promotions) are only sent where you have not opted out and are suspended immediately upon activation of a cooling-off period or self-exclusion.

4Legal Basis for Processing

2kbd processes personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity — processing required to fulfil the account agreement between you and 2kbd, including account creation, transaction processing, and providing access to games and betting markets.
• Legal obligation — processing required to comply with AML regulations, KYC obligations, fraud prevention requirements, and responsible gaming mandates applicable to online gaming platforms.
• Legitimate interests — processing for fraud detection, platform security, technical improvement, and aggregated analytics, where these interests are not overridden by your own data protection rights.
• Consent — for sending optional promotional communications. You may withdraw this consent at any time by contacting [email protected] or by activating a responsible gaming tool that suspends promotional messaging.

5Payment Data and KYC Verification

All financial transactions on 2kbd are processed in Bangladesh Taka (BDT) through local payment providers bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the mobile number associated with your payment account is recorded alongside the transaction reference and amount. This information is used solely to process the transaction, to confirm that withdrawals are returned to the same account used for deposits, and to satisfy our AML compliance obligations.

KYC (Know Your Customer) verification is a mandatory step before your first withdrawal is approved. During KYC you will be asked to submit a copy of a government-issued photo ID (national ID card or passport). The documents you submit are used for identity verification only and are stored securely. 2kbd does not share KYC documents with third parties except where required by applicable law or regulation.

6Cookies and Tracking Technologies

2kbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how the platform is used. We use the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Performance cookies — anonymous, aggregated data on which pages are visited, how long sessions last, and where users navigate from. This data is used to improve the platform and is not linked to your personal identity.
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to reset them on each visit.

Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies may prevent you from logging into your account or using certain platform features. 2kbd does not use advertising or targeting cookies and does not participate in cross-site behavioural advertising networks.

7Data Sharing and Third Parties

2kbd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following limited circumstances:

• Payment service providers — bKash, Nagad, Rocket, and Upay receive transaction data (mobile number, amount, reference) strictly as required to process your deposits and withdrawals. These providers have their own privacy policies governing their use of your data.
• Game and technology providers — game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session and technical data required to deliver their games. They do not receive your name, mobile number, or financial data.
• Legal and regulatory authorities — where we are required by applicable law, court order, or regulatory instruction to disclose personal data, we will do so. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud prevention and AML service providers — specialist third-party services used to assist with identity verification, fraud detection, and AML screening may process limited personal data under data processing agreements that bind them to equivalent data protection standards.

8Data Retention

2kbd retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal obligations. Our general retention periods are as follows:

• Active account data — retained for the full duration of your account being open and active on the platform.
• Transaction and KYC records — retained for a minimum of 5 years after account closure to comply with AML record-keeping requirements. This retention period may be extended if a legal hold, investigation, or regulatory requirement demands it.
• Marketing and communication preferences — retained until you withdraw consent or request deletion, at which point promotional communications are stopped immediately and the relevant preference records are updated.

9Your Data Rights

As a user of the 2kbd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a brief description of your request. We will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data we hold about you at any time. We will provide this in a readable format within a reasonable period.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may prevent immediate deletion of transaction and KYC records.
• Right to restrict processing — in certain circumstances (such as where you contest the accuracy of data we hold) you may request that we restrict processing of your personal data while the matter is resolved.
• Right to object to marketing — you may object to receiving promotional communications from 2kbd at any time. Objections are acted on immediately and do not require a reason.

To exercise any of the above rights, email [email protected] from your registered contact. We may need to verify your identity before processing the request. If we are unable to fulfil a request due to a conflicting legal obligation, we will explain the reason clearly and tell you what we are able to do instead.

10Data Security

2kbd implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 2kbd platform, secure storage of personal data on access-controlled servers, role-based access controls that limit internal access to personal data on a need-to-know basis, and regular security reviews of our platform infrastructure.

While 2kbd takes its data security obligations seriously, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights, 2kbd will notify affected users promptly and take immediate steps to contain and remediate the breach. If you believe your account has been accessed without authorisation, contact [email protected] immediately.

11Children and Minors

The 2kbd platform is strictly for adults aged 21 and above. 2kbd does not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on 2kbd, please contact us at [email protected] so we can investigate and act promptly.

12Changes to This Privacy Policy

2kbd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via their registered mobile number or through an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the 2kbd platform after any amended Privacy Policy is posted constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you must stop using the platform and may request account closure and data deletion by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2kbd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.